Refund policy

Last updated: 12 November 2026

Right of withdrawal: 14 days

In accordance with articles L.221-18 et seq. of the Code de la consommation (French Consumer Code), you have 14 days from receipt of your order to exercise your right of withdrawal, without having to give any reason.

How to return an item

  1. Inform us of your decision before the 14-day period expires, by e-mail to contact@leschikoufsparis.com, stating your order number and the items concerned. You may use the model form below.
  2. We will send you the return address.
  3. Send the items back no later than 14 days after your request.

Condition of returned items

Items must be returned complete, unworn, unwashed, in their original condition, with their tags and, if possible, in their original packaging. You may be held liable for any diminished value of the items resulting from handling other than what is necessary to establish their nature and characteristics.

Return costs

Return costs are payable by you, except in the case of a defective or non-conforming item or a mistake on our part.

Refund

We will refund all sums paid, including the initial delivery charges based on the standard delivery method, no later than 14 days after the date on which we are informed of your withdrawal. The refund may be withheld until we have received the items or until you have provided proof that they have been sent back. It is made using the same means of payment as that used for the order.

Exchanges

To change size or style, return the item following the procedure above and place a new order: this way you are certain the item you want is available.

Defective or non-conforming item

If an item has a defect or does not match your order, contact us at contact@leschikoufsparis.com with a photo. You benefit from the legal guarantee of conformity (garantie légale de conformité) and the guarantee against hidden defects (garantie des vices cachés); we cover the return costs.

Model withdrawal form

For the attention of LES CHIK'OUFS PARIS, 25 rue des Chesneaux, 95160 Montmorency – contact@leschikoufsparis.com:
I hereby give notice that I withdraw from the contract for the sale of the items below:
– Order no. … received on …
– Items concerned: …
– Customer's name and address: …
– Date: …